Freedom of Information Act (FOI): Model Publication Scheme

This document complies with the requirements of the Information Commissioner’s Model Publication Scheme for KASMANI EYECARE LTD in accordance with the Freedom of Information Act 2000 and fulfils the obligations on opticians’ practices under the Act.

Introduction

This is a complete guide to the information routinely made available to the public by The Vision Centre. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals.

How is the information made available?

The information within each Class is available in hard copy from:

KASMANI EYECARE LTD T/AS FELTHAM EYECARE CENTRE, 92 BEDFONT LANE, FELTHAM, MIDDLESEX, TW14 9BP

or can be printed from this website.

This guide information

We will publish any changes we make to this guide or relevant information. We will also publish any proposed changes or additions to publications already available.

Cost of Information

For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.

• Accessed from our website – free of charge
• Single hard copies – free of charge
• As the Freedom of Information Act applies to the provision of information, a request for multiple hard copies does not fall within the provisions of the Act and will attract a charge for retrieval, photocopying and postage. We will inform you of the cost of these charges that will have to be paid in advance.
• E-mail will be free of charge.

Your Rights to Information

• The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.
• Like all NHS contractors, since 1 January 2005 there has been a FOI obligation on optical practices to respond to requests about the NHS related information that they hold, and a right of access to that information has been established in law.
• These rights are subject to exemptions (see below) that have to be taken into consideration before releasing information.
• In addition to accessing the information identified in this guide, you are entitled to request information about our NHS services under the NHS Openness Code 1995.
• Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

KASMANI EYECARE LTD, 92 BEDFONT LANE, FELTHAM, MIDDLESEX, TW14 9BP

Classes of Information

All NHS information at KASMANI EYECARE LTD is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This scheme has been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:

1) Who we are and what we do

• Background: FELTHAM EYECARE CENTRE is the trading name of KASMANI EYECARE LTD. We have been providing both private and NHS services and products since 2001.
• Our only practice is situated at 92 BEDFONT LANE, FELTHAM, MIDDLESEX, TW14 9BP
• Details of the opticians and optometrists employed in our practices (stores) can be obtained by contacting that practice directly.
• Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Tel: 0207 580 3898.
• Company Registration number 4100329

2) Financial and funding information: what we spend and how we spend it

For every sight test performed on behalf of the NHS the practice receives a set fee, which is fixed nationally. The fees paid by the NHS Service is available from the practice on request. They include a contribution towards optometrists’ and staff salaries, equipment costs and other practice overheads. Information in this class will be published only where it is unlikely adversely to affect the commercial position of the firm or practice.

3) Our Priorities
To provide our patients with high quality eye care.

4) Decision Making
Any decisions made about the provision of NHS-funded services will be reflected in the services we provide and in the contract(s) held with NHS England or with NHS London.

5)Our policies and procedures

• Complaints
• Data protection
• Health and safety

Are available upon written request from 92 Bedfont Lane, Feltham, Middlesex, TW14 9BP

Complaints

If you have a complaint about any of our products or services, please do discuss any problems with the manager at the practice concerned in the first instance. We find that most issues can be put right at this stage.

If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact Anthony Lawrence on 01452 410494 A full copy of our complaints policy is available on request and can be found in Class 6.

6)Lists and Registers
We don’t keep lists and registers. Our patient records are confidential.

7)The Services We Offer

KASMANI EYECARE LTD provides NHS-funded sight tests for those who are eligible. Patients may also be entitled to NHS vouchers that can be used against the purchase of spectacles or contact lenses as required.

Appointments for sight tests can be booked over the phone, by requesting on-line or by dropping into the practice/one of our practices.

Opening times are usually 9.30 – 17.30 Monday – Friday and 9.30 – 16.00 on Saturdays, closed Sundays.

We do not open on Bank Holidays and certain other public holidays. We also occasionally close for staff training events, so please always check before coming.

Regular publications and information for the public

Information about optical and ocular conditions, sight tests, spectacles, and contact lenses, can be found on our website www.felthameyecarecentre.co.uk It also provides links to other useful sites

Some of this information is also available in our patient leaflets. These are freely available from all our practice. To request a set of leaflets by post, please write to:

KASMANI EYECARE LTD 92 BEDFONT LANE, FELTHAM, MIDDLESEX, TW14 9BP

Useful Resources

Websites:

• Information Commissioner www.ico.gov.uk
• Ministry of Justice http://www.justice.gov.uk/whatwedo/freedomofinformation.htm

Publications:

• • NHS Openness Code www.doh.gov.uk/nhsexec/codemain.htm
  • Freedom of Information Act 2000 www.hmso.gov.uk/acts/acts2000/20000036.htmJanuary 2009

Copyright:

Material available through this publication scheme is copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium, provided it is done so accurately in a manner that will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme.

For HMSO Guidance notes on FOI publication schemes see www.hmso.gov.uk/guides.htm.

KASMANI EYECARE LTD CHAPERONE POLICY

KASMANI EYECARE LTD are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

This chaperone policy adheres to local and to national guidance and policy as laid out in the Guidance and advice published by the College of Optometrists and the Association of British Dispensing Opticians.

Patients are welcome to bring a chaperone to accompany them into the consulting room.

All our practitioners and staff are aware of, and have received appropriate information in relation to this policy.

Checklist.

Our practitioners and staff will:

1. Explain procedures to the patient as necessary and respond to their questions.
2. Comply with any request from a patient not to carry out any procedure, although this may require the sight test to be terminated.
3. When examining a child or vulnerable adult, allow any request for a parent or carer to accompany the patient in the consulting room unless it is contrary to the declared wishes of a “Gillick competent” child.
4. Maintain an open-access policy – i.e. a policy which means that colleagues are able to simply knock and enter the consulting room at any time without having to wait to be invited in after knocking;
5. Where it is thought appropriate, keep the consulting room door ajar to enable the parent or carer to hear the consultation if they are not in the consulting room.
6. Explain what they are doing during the examination, the outcome when it is complete and what they propose to do next. Keep discussion relevant and avoid personal comments.
7. Record any other relevant issues or concerns immediately following the consultation.

This policy is agreed on behalf of KASMANI EYECARE LTD

Signed: __________________________________

Name: __________________________________

POLICY AGREED: NOV 2018
POLICY REVIEW DUE: May 2019

KASMANI EYECARE LTD CHAPERONE POLICY

PATIENT NOTIFICATION

KASMANI EYECARE LTD are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present in the consulting room where they feel one is required. This chaperone may be a family member or friend.

Your optometrist or optician may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the manager.

Complaints Procedure – KASMANI EYECARE LTD

Whilst we always endeavour to ensure that you are pleased with all aspects of the service we offer from time to time things go wrong. In the unlikely event that this does happen then you should follow the procedure outline below in order to get the problem resolved.

Stage One: Make a Complaint (local resolution).

Make your complaint within 12 months if possible. Go directly to the person involved. Talk to them about what happened and what you would like to be done about it. It may clear the air.

Alternatively write to the manager of the practice at the address below and explain your complaint to them.

92 BEDFONT LANE

FELTHAM

MIDDLESEX TW14 9BP

If you are unable to complain yourself, then someone else, usually a relative or close friend, can complain for you. We will respond to you within three working days.

Make your complaint as soon as possible. Usually we will only investigate complaints that are made within 12 months of the event, or made within 12 months of you realising that you have something to complain about.

If your complaint is in relation to NHS Services provided then you may complain directly to the complaints manager of NHS England. Your complaint will be acknowledged within 3 days and you will be provided with a “complaints handling plan” to agree how the complaint will be investigated.

We would typically expect complaints to be resolved within 10 days but within a maximum time frame of 6 months.

If you are not satisfied with the outcome of local resolution you must take your complaint to independent review.

Stage Two: Independent Review

If you are still unhappy after the above procedure has been completed you can appeal to the Parliamentary and Health Service Ombudsman, the Optical Consumer Complaints Service or you can take legal action or you can contact the professional bodies.

Parliamentary and Health service Ombudsman,

Millbank Tower,
Millbank,
London,
SW1P 4QP

Tel: 0345 0154033 E-mail: phso.enquiries@ombudsman.org

Optical Consumer Complaints Service
6 Market Square
Bishops Stortford,
Hertfordshire, CM23 3UZ
Phone: 0844 800 5701
Web: www.opticalcomplaints.co.uk

General Optical Council
41 Harley Street
London
W1G 8DJ

Phone: 020 7580 3898

Web: www.optical.org

These bodies should be contacted in cases of unprofessional or unethical behaviour. Examples of such behaviour include neglecting patients, overcharging for services, alcohol or drug abuse, or having a sexual relationship with a patient. You can also write to these organisations if the professional’s performance is seriously deficient or they are incapable of doing their job due to physical or mental illness.

Health & Safety at Work etc. Act 1974

This is the Health and safety Policy Statement of:

Kasmani Eyecare Ltd T/As Feltham Eyecare Centre

92 Bedfont Lane,

Feltham,

Middlesex,

TW14 9BP

Our statement of general policy is:

To provide adequate control of the health and safety risks arising from our work activities

To consult with our employees on matters affecting their health and safety

To provide and maintain safe plant and equipment

To ensure safe handling and use of substances

To provide information, instruction and supervision for employees

To ensure all employees are competent to do their tasks, and to give them adequate
training

To prevent accidents and cases of work-related ill health

To maintain safe and healthy working conditions; and To review and revise this policy as necessary at regular intervals

Date: Nov 2018

Infection control policy: Kasmani Eyecare Ltd

The use of appropriate hygiene procedures and precautions to prevent exposure to and reduce the risk of transmission of infectious diseases within the testing area is essential.

Strict hygiene is observed when dealing with patients – particular attention is paid to any equipment with which they come into contact.

Chinrests and headrests on slit lamps, field screeners, keratometers, tonometers, OCT, fundus cameras or any other equipment are cleaned with a sterile wipe before use by each patient. Similarly, the bridge and sides of trial frames and forehead and cheek rests of refractor (phoropter) heads are cleaned anew for each patient.

Items coming into contact with a patient’s eye are not reused.

Disposable tonometer prisms are used when performing contact tonometry using either a Perkins or Goldmann tonometer.
Alternatively, in accordance with College of Optometrists guidelines, permanent tonometer prisms may be soaked in 2% sodium hypochlorite (Milton) solution for 60 minutes between uses, although this does not guarantee protection against the transmission of vCJD. Disposable sleeves must be used with Tonopens and a new probe is used for each patient when using an i-Care.

Liquid antibacterial soap and paper towels, if available, are recommended. Alcohol based hand cleansers are used in the absence of soap and water. Fabric towels are not used.

Diagnostic solutions such as sterile saline or contact lens soaking solutions are clearly marked with the date first used. They are always stored with caps on and not used beyond the recommended dates.

Single-dose eye drops such as minims are only used once and then discarded.

It is the responsibility of all our healthcare professionals to comply with the above instruction.