OUR GUARANTEES TO YOU
Price match promise
Should you find an identical product selling for less at another local registered opticians, we will gladly *refund you the difference.
- An official quote must be provided to price match.
30-day Varifocal guarantee
If you have not adjusted to your new varifocals within 30-days, simply bring them back and we’ll provide a suitable alternative at *no additional cost.
- Pay the difference if a higher priced item is selected. No refunds on cheaper glasses.
12-month manufacturers guarantee
If your frame or lenses are found to have a manufacturing defect within 12-months of your purchase, we will repair or *replace them for free.
- Accidental damage and general wear-and-tear will not be covered by this guarantee. End of line, discounted, discontinued, and promotional frames also not covered by this guarantee.
12-month anti-reflection coating guarantee
We only use high quality spectacle len’s coatings. In the unlikely event that the coating fails, we will *replace the lenses free within 1-year of purchase.
- Accidental damage and general wear-and-tear will not be covered by this guarantee.
2-year Crizal Sapphire anti-reflective coating guarantee
If you choose the Crizal Sapphire anti-reflective coating by Essilor, and if the coating scratches, we will *replace the lenses according to the manufacturer’s guarantee within 2-years of purchase.
- Essilors terms and conditions apply.